Warranty & Installation Guarantee Policy
1. Overview
Connect Heating & Cooling Pty Ltd supplies and installs air conditioning systems in accordance with Australian Standards, manufacturer guidelines and industry best practice. This Warranty & Installation Guarantee Policy outlines the warranty coverage provided for Daikin and Mitsubishi Electric systems, along with our workmanship warranty on installation.
This policy applies to eligible residential installations completed by Connect Heating & Cooling Pty Ltd.
2. Manufacturer Warranty — Daikin & Mitsubishi Electric
All Daikin and Mitsubishi Electric air conditioning systems supplied and installed by Connect Heating & Cooling Pty Ltd are covered by a 5-year manufacturer parts and labour warranty (manufacturer terms and conditions apply).
This warranty is provided directly by the manufacturer and covers:
- Manufacturing defects
- Component failure
- System faults not caused by misuse, damage, or improper operation
To remain valid, systems must:
- Be installed by a licensed and qualified technician
- Be operated in accordance with manufacturer instructions
- Be maintained at reasonable servicing intervals
Where a valid manufacturer warranty claim applies, repairs will be completed in accordance with the manufacturer’s warranty process.
3. Installation Workmanship Warranty — 12 Months
Connect Heating & Cooling Pty Ltd provides a 12-month installation workmanship warranty from the date of installation.
This warranty covers defects arising directly from installation workmanship, including but not limited to:
- Installation-related performance issues
- Incorrect installation of pipework, cabling or fittings
- System faults caused by installer error
Where a workmanship issue is identified within the warranty period, Connect Heating & Cooling Pty Ltd will:
- Inspect the installation
- Diagnose the fault
- Rectify the issue at no cost to the customer
This warranty applies only to installation-related faults and does not replace or override manufacturer warranty conditions.
4. Exclusions
The installation workmanship warranty does not cover:
- Damage caused by misuse, neglect, or physical impact
- Environmental or weather-related damage
- Pest, vermin or insect damage
- Lack of proper maintenance or blocked filters
- Customer-supplied equipment or third-party alterations
- Electrical supply faults or power surges
- Units relocated, modified or serviced by another party
Non-installation faults may be referred to the manufacturer under the product warranty process.
5. Warranty Claims Process
If a customer believes a warranty issue exists, they should:
- Contact Connect Heating & Cooling Pty Ltd as soon as practicable
- Provide proof of purchase and installation date
- Describe the fault or performance concern
An assessment will be arranged to determine whether the fault falls under:
- Manufacturer warranty
- Installation workmanship warranty
- General service, maintenance, or user-related issue
Where a call-out or issue is found not to be warranty-related, standard service fees may apply.
6. Customer Responsibilities
To maintain warranty eligibility, customers are responsible for:
- Reasonable care and correct system operation
- Cleaning or replacing filters as required
- Arranging maintenance servicing at appropriate intervals
- Notifying Connect Heating & Cooling Pty Ltd promptly of faults or concerns
Failure to maintain the system in accordance with reasonable operating expectations may affect warranty validity.
7. Our Commitment
Connect Heating & Cooling Pty Ltd is committed to:
- High-quality workmanship
- Transparent warranty processes
- Supporting customers throughout the life of their system
We stand behind our installations and work with manufacturers to ensure warranty matters are handled professionally and efficiently.